Hong Kong registered · Shenzhen operations

Health checkups, aesthetic care, and specialist access in China — coordinated in English, start to finish.

    One coordinator who knows your file, hospitals we can name before you pay, and a written quote in U.S. dollars. We arrange the care and the trip. Your doctors make the medical decisions.

    One inbox, read by the people who do the coordinating: service@ccmtserving.com.

What we do — and what we don't

    Most confusion about medical travel comes from not knowing who is responsible for what. So here it is, before anything else.

We handle

• Matching you to a hospital and a named physician, with credentials and pricing in writing
• Translating your medical records into Chinese and the reports back into English
• Booking appointments, interpretation, hotels, transfers, and in-country travel
• Being present on appointment days, and reachable by email throughout
• Follow-up after you fly home, and records sent to your physician at home

We don't

• Practice medicine, diagnose, prescribe, or perform procedures
• Own or operate the hospitals and clinics we book
• Guarantee a medical outcome, a surgical result, or a recovery timeline
• Guarantee a visa or entry decision — that belongs to immigration authorities
• Resell treatment at a markup. Our fee is separate, disclosed, and itemized

Why we exist

    A health checkup in the U.S. can cost more than a round-trip flight to Asia. For a lot of people, the arithmetic is that simple: the same imaging, the same bloodwork, the same specialist conversation, often at a fraction of the price.

    What stops most people isn't the price. It's not knowing which hospital is legitimate, who reads the report, what happens if something goes wrong, and whether anyone will answer at 2 a.m. in a city where they don't speak the language.

    CCMT (China Crossborder Medical Travel Limited) exists to close that gap. We are a Hong Kong registered company operating from Shenzhen: we vet the facilities, hold the appointments, translate everything, stay in the room with you, and stay reachable after you leave. You are not buying a package from a call center. You are buying a named person who owns your case.

The three things people actually worry about

   Before anything else, people want to know three things: cost, language, and privacy. Here is how each one is handled.

1. "What will this really cost me?"

    You get an itemized written quote before you pay anything: physician and facility fees, interpretation, hotel, transfers, and our coordination fee as a separate line. No hidden markups on treatment. We accept international cards and bank transfer, and we provide the documentation your insurer needs for a reimbursement claim. We will also tell you, honestly, when a procedure is cheaper to do at home.

2. "Will anyone understand my records when I get home?"

    A medical interpreter is with you at every appointment, not at the front desk. Imaging reports, lab results, and discharge instructions come back in English and Chinese, in a format your physician in the U.S. can read and act on. We send the package directly to your doctor with your written consent. Where a report needs a certified translation, we arrange it.

3. "Who sees my medical information?"

    Private examination and recovery areas. Your records are shared only with the providers you approve, and access is limited to the coordinator and interpreter on your case. One thing worth saying plainly: HIPAA does not apply to hospitals in China. Instead, we operate under China's Personal Information Protection Law (PIPL), and every partner facility signs a confidentiality agreement with us. If that distinction matters to you — and for some patients it does — ask us and we will walk you through it before you commit.

How we choose partners

    We work with a short list, not a catalog. Every facility on it is checked on the same four points, and checked again before we book it for you.

What we check	What it means for you
Licensing and accreditation	Public tertiary hospital status, or whatever accreditation a private center actually holds. We show you the certificate, not just the logo.
The physician, by name	You know who is doing the procedure before you book: their title, training, years in practice, and complication rate where the hospital publishes it.
Equipment and aftercare	Operating-room standard, anesthesia staffing, and whether the hospital has a written emergency protocol and a receiving hospital for complications.
Consent and records	Informed consent in English, itemized pricing, and a records release you sign — not one buried in a booking form.

    Provider names, accreditations, and current pricing are given to you in writing for your specific case. We do not publish blanket claims about every partner.

What a trip looks like

• Step 1 — Intake. A health questionnaire and a 20-minute call. We tell you what is realistic, including what we would not recommend.
• Step 2 — Written plan and quote. Named hospital, named physician, itemized costs in USD, and a proposed date range.
• Step 3 — Deposit and paperwork. Deposit per the schedule in our Terms. Records translated, appointments held, visa documents assembled with you.
• Step 4 — Arrival. Airport pickup, hotel check-in, and a briefing on the days ahead with your coordinator.
• Step 5 — Care. Appointments and procedures with interpretation, plus a bilingual report package as results come in.
• Step 6 — Recovery travel (optional). Small groups of 4–6, paced to your clearance. From the Forbidden City and the Great Wall to Zhangjiajie and Lijiang.
• Step 7 — Home. Records delivered to your physician, scheduled follow-up, and a direct line if something concerns you later.

How pricing works

    Two separate numbers, always shown separately: what the hospital charges, and what we charge to coordinate. Neither is a percentage of the other, and nothing is added to a hospital invoice after the fact.

• Written quote in USD before any payment — itemized, with the hospital's own fee schedule attached
• Deposit holds your appointment; the balance is due on the schedule in your quote
• International cards and bank transfer accepted; receipts and invoices suitable for insurance claims
• Cancellation and refund terms are fixed in writing before you pay — see Terms of Service, Section 6

A note on visas and entry — read this before you book flights

    China's 240-hour visa-free policy is a transit policy, not visa-free entry for a destination trip. It is often described online, incorrectly, as "no paperwork required." The actual conditions:

• You must be traveling through China to a third country or region — your onward ticket cannot return you to where you came from
• You need a confirmed onward ticket with a seat, dated within 240 hours
• You must enter through one of the designated ports and stay inside the permitted region
• You fill in an arrival card and answer border questions on arrival

    A round trip from the U.S. back to the U.S. typically does not qualify. If your itinerary is a simple there-and-back, you will need a regular visa, and we will tell you that on day one rather than after you have bought a ticket. Entry decisions are made by immigration authorities, not by us.

Questions we get asked first

    Is this safe? What happens if something goes wrong?
Complications are the question that matters, so we answer it directly. Your procedure happens in a licensed Chinese hospital, under a named physician, with that hospital's emergency protocol in force. If a complication occurs, the hospital treats it and we stay with you until it is resolved, coordinating with your physician at home. Contractually, medical responsibility sits with the hospital and physician — that is true of every coordination company, and any company telling you otherwise is misrepresenting its role. What we control is the coordination, and our liability for that is set out in our Terms, Section 9.

Do you take insurance?
    Most U.S. plans do not pay Chinese providers directly. We give you the itemized invoice and English-language records your insurer needs to process a reimbursement claim, and we will help you submit it. We ask you to have travel medical and evacuation coverage in place before you travel, and we will say plainly if a proposed procedure is one your policy is unlikely to cover.

Will my U.S. doctor be involved?
    If you want them to be, yes. With your written consent we share your records and the proposed plan with your physician before you travel, and send the results afterward. Asking your own doctor whether the trip makes sense is the right instinct, and we would rather you did.

How far in advance should I book?
    As a rough guide: a few weeks for a health checkup, and longer for a named specialist or an aesthetic procedure. If you need a visa rather than transiting, add the consular processing time. Ask us and we will tell you what is realistic for your dates.

Do you work with patients outside the U.S.?
    Yes. This page is written for a U.S. reader; the process and the contract are the same wherever you are.

Who am I actually contracting with?
    China Crossborder Medical Travel Limited, a company registered in Hong Kong SAR, China, company number 81397107, operating from Shenzhen. Our full details are in Section 1 of our Terms of Service.

Start with a question, not a deposit

    Tell us what you are considering. You will get a straight answer in English — including "this isn't worth the trip" if that is the honest one.
Email service@ccmtserving.com