Terms Of Service

Legal · Customer terms

    These Terms govern the services CCMT provides to international patients and travelers in China: health checkups, aesthetic and specialty care coordination, and accompanying travel arrangements. Read Section 6 (payment and cancellation) and Section 9 (liability) before you pay a deposit — they are the two sections most likely to matter to you later.

Version 2.0
Company China Crossborder Medical Travel Limited
Company no. 81397107 · Hong Kong SAR

Illustrative note. Care is delivered in licensed facilities by their own physicians. CCMT coordinates the arrangements and does not operate them.

The short version

1. We coordinate. Hospitals and licensed physicians provide the medical care, and they are responsible for it.
2. You get an itemized written quote in U.S. dollars before you pay us anything.
3. Deposits are partly refundable before a provider confirms your booking, and non-refundable after.
4. Medical outcomes and recovery timelines vary and are not guaranteed by anyone, including us.
5. We are not liable for medical care. Our liability for coordination failures is typically capped at the service fees you paid us.
6. Your records are handled under China's privacy law (PIPL). HIPAA does not apply to hospitals in China — we are happy to explain what that means for you.
7. We are a Hong Kong company. These Terms are generally governed by Hong Kong law; the medical care itself is delivered under mainland Chinese law.

    This summary is for convenience only. Where it differs from the numbered sections below, the numbered sections control.

1. About these Terms

These Terms of Service (the "Terms") form a binding agreement between you ("you," "the client") and China Crossborder Medical Travel Limited ("CCMT," "we," "us"), a limited company incorporated in the Hong Kong Special Administrative Region of China.

    By submitting an intake form, paying a deposit, or otherwise booking services with us, you accept these Terms. If you do not accept them, do not book. These Terms apply in addition to any individual written quote or service agreement we issue for your specific trip; if the two conflict on commercial terms, the individual quote controls for that trip.

    We may update these Terms from time to time. The version in force is the one published on this page on the date you book, and we will not apply a later version retroactively to a booking you have already paid for.

2. Definitions

• Provider — a hospital, clinic, health checkup center, physician, or other licensed medical entity in mainland China that delivers care.
• Service fees — the amount CCMT charges for coordination, interpretation, and travel arrangement, shown as a separate line in your quote.
• Provider fees — amounts charged by a Provider for examinations, procedures, medication, and facility use. These are payable by you to the Provider or collected by us on its behalf, and are stated separately from our service fees.
• Coordination services — everything described in Section 5 that is not medical care.
• Bilingual record package — the English and Chinese reports, imaging, and discharge instructions we assemble for you after care.

3. Eligibility

• You must be at least 18 years old and legally able to enter a contract.
• For a patient under 18, a parent or legal guardian must accept these Terms and travel with the patient. Certain procedures are not available to minors, and we will tell you before you book.
• You must be legally permitted to travel to and enter mainland China. We assist with documentation; we do not and cannot guarantee a visa or an entry decision.
• If you are booking on behalf of someone else, you confirm you have their authority to share their medical information with us.

4. Our role — what we do and do not do

    CCMT is a medical coordination and travel services company. We are not a medical provider.

    Specifically, and without limitation:

• We do not practice medicine, diagnose, prescribe, perform procedures, or provide medical advice or a second opinion.
• We do not own or operate any hospital, clinic, or checkup center, and we do not employ the physicians who treat you.
• We do not hold a medical institution license in mainland China and are not registered there as a healthcare provider. All clinical services are delivered by licensed mainland Providers.
• We do not guarantee any medical outcome, aesthetic result, recovery period, or the accuracy of any diagnosis.
• We do not resell treatment at a markup. Our service fees are separate from Provider fees and are disclosed in writing.
• We do not act as your agent for immigration purposes.

    Nothing on our website, in our messages, or in a coordinator's written or spoken explanation is medical advice. Decisions about whether to undergo any examination or procedure are yours, made with the Provider's physicians and, where you choose, your own doctor at home.

5. Services we coordinate

5.1 Medical coordination

• Referral and appointment booking at health checkup centers, including package selection (Essential, Premium, Ultimate, Royal tiers)
• Consultation and provider coordination for aesthetic procedures, including surgical options such as brow and eye lift, mid-face lift, and neck lift
• Coordination of vision correction services, including laser correction for myopia, ICL lens implantation, and trifocal lenses for presbyopia
• Referral for specialty and complex care, including oncology, cardiovascular and cerebrovascular, reproductive medicine, dental, and ophthalmology
• Organization and translation of medical records; bilingual written reports; in-person medical interpretation at appointments
• Transfer of records and physician information between China and your physician at home, with your written consent
• Follow-up after you return home

5.2 Travel and trip support

• Visa documentation assistance and preparation support (see Section 10)
• Private airport pickup and drop-off; lounge access where included in your quote
• Hotel and wellness-stay booking; dual-concierge support
• Small-group cultural itineraries (typically 4–6 travelers), scheduled around your physician's clearance
• Dining and cultural arrangements during the recovery period

    Where a travel component is one that requires a travel agent license under the law that applies to it — including the Travel Agents Ordinance of Hong Kong and mainland Chinese travel agency licensing — that component is arranged through a licensed travel agent, and we will tell you which agent is handling it.

    What is included in any given trip is exactly what appears in your written quote. Anything not listed there is not included, even if it was discussed.

6. Quotes, payment, and cancellation

6.1 Quotes and pricing

• Every quote is issued in writing, itemized, and stated in U.S. dollars, with Provider fees and CCMT service fees shown on separate lines.
• A quote is valid for the period stated on it. Provider pricing can change after that, and we will re-quote rather than absorb or conceal a change.
• Quotes exclude, unless listed: international airfare, visa and consular fees, travel and medical insurance, personal expenses, and any examination or treatment added after arrival.

6.2 Payment

• A deposit is required to hold appointments. The deposit amount and balance schedule appear in your quote. Deposits are applied to your total, not charged in addition to it.
• We accept international credit and debit cards and bank transfer. Card processing is handled by third-party processors; their terms and any currency conversion costs apply.
• Provider fees collected by us on a Provider's behalf are held for that Provider and are subject to that Provider's own refund rules.
• We will not add charges to a Provider invoice after the fact, and we will not accept a commission from a Provider that is not disclosed to you in writing.

6.3 Cancellation and refunds

    Two things are refunded by different people under different rules: our service fee, and Provider and supplier charges (hospital, hotel, airline).

• Our service fee. Before we ask a Provider to confirm your appointment, we refund it in full, less any third-party cost we have already paid on your behalf and can show you a receipt for. Once a Provider has confirmed, our service fee is non-refundable — the work has typically been completed: provider holds, record translation, interpreter scheduling, visa paperwork.
• Provider and supplier charges. These follow the Provider's or supplier's own cancellation policy. We confirm that policy to you in writing before you pay, and we will pursue a refund on your behalf, but the decision is theirs, not ours.
• The exact figures for your booking are printed in your written quote. If that quote differs from this page, the quote controls for your trip.

    Cancellations must be sent in writing to service@ccmtserving.com from the email address on your booking, and the date we receive it is the date that counts. Approved refunds go back to the original payment method; how fast it appears depends on your bank or card issuer, and their fees are not refundable by us.

    If we cancel because a Provider becomes unavailable and we cannot offer an alternative you accept, you receive a full refund of our service fee and of any Provider fees we are holding for you.

7. Providers, scheduling, and changes

• Appointment times, physicians, and procedure dates are confirmed by the Provider and can change for clinical or operational reasons. We will notify you as soon as we know and will offer the nearest available alternative.
• A named physician may be substituted by the Provider in an emergency or for clinical reasons. You may decline a substitution and, if no acceptable alternative exists, Section 6.3 applies.
• Providers may decline to accept a patient after in-person assessment. This is a clinical decision that belongs to the Provider. Where it happens, we refund our service fee for the declined service and help you find an alternative.
• Care is delivered in mainland China, under Chinese law and Chinese clinical standards. Those standards, consent practices, and hospital routines differ from U.S. practice, and we brief you on the differences before you travel.

8. Medical risks, consent, and your responsibilities

8.1 What you must tell us

• Your complete medical history, current medications including supplements and blood thinners, known allergies, pregnancy status, and any prior reaction to anesthesia.
• Any condition that may affect travel or recovery, including cardiac, pulmonary, clotting, or psychiatric conditions.
• If you withhold or misstate this information, you bear the resulting clinical risk, and we may not be able to correct the consequences later.

8.2 What you should expect

• Checkup findings and aesthetic results vary with individual anatomy, age, equipment, and medical history. No two patients get the same result.
• Aesthetic and surgical procedures involve swelling, bruising, downtime, and aesthetic preference differences. You should follow post-procedure instructions from the Provider; not doing so may materially affect your result.
• Complex or specialist care is subject to the Provider's own admission, in-person assessment, and medical review. A referral is not an acceptance.
• Where a revision or re-do is clinically indicated, it is a decision of the Provider. We will advocate for you and coordinate the follow-up, but we do not decide, fund, or guarantee revision procedures.

8.3 Consent

    You will be asked to sign informed-consent documents at the Provider. Read them. If anything is unclear in English, stop and ask your interpreter before signing — that is precisely what the interpreter is there for. We can provide a plain-English explanation of a consent form, but that explanation is not medical advice and does not replace the Provider's disclosure.

9. Limitation of liability

    Medical care. The quality, safety, accuracy, and outcome of any examination, procedure, or treatment are the responsibility of the Provider and its licensed physicians. Claims relating to medical care are generally brought against the Provider, not against CCMT, except where CCMT's own conduct independently caused the loss.

    Coordination failures. We are responsible for our own coordination services. If we fail to perform them properly — a confirmed booking that was never made, a missed airport pickup, a material interpretation error that affects your care, or a payment we received and failed to pass on to a Provider — we will remedy it, or compensate you, up to a maximum of the total service fees you paid to us for the affected trip.

This cap typically does not apply to:

• death or personal injury caused by our negligence;
• fraud, willful misconduct, or gross negligence by CCMT or its staff;
• any liability that cannot lawfully be limited, including mandatory consumer protections in your home jurisdiction.

Excluded losses. To the extent permitted by law, we are not liable for indirect or consequential losses, lost income, loss of opportunity, or disappointment with an aesthetic result where the Provider followed accepted clinical practice and obtained your informed consent.

Nothing here limits your statutory rights as a consumer in your home country, and nothing here should be read as an attempt to avoid responsibility for our own failures.

10. Visas, entry, and travel documents

    Visa and entry decisions belong exclusively to Chinese immigration authorities. We prepare and review your documents with you; we do not decide, influence, or guarantee the outcome.

10.1 The 240-hour visa-free transit policy — what it actually is

    China's 240-hour (10-day) visa-free arrangement for eligible nationalities, including U.S. passport holders, is a transit policy. It is widely misdescribed online as paperwork-free entry, including by some agencies. In outline:

• You must be traveling through China to a third country or region. Your onward destination must differ from your country of departure — a round trip returning to the U.S. typically does not qualify.
• You must hold a confirmed onward ticket with a seat, dated within the permitted window.
• You must enter through one of the ports designated for the policy and remain within the permitted region for the duration of the stay.
• You complete an arrival card and satisfy border officers on arrival, including showing accommodation details.

    These rules are set by Chinese immigration authorities and they may change. The current conditions published by the National Immigration Administration and the nearest Chinese embassy or consulate control, and we check your specific route and passport against them at intake. If your itinerary is a simple U.S. round trip, you typically need a visa — we will tell you that on day one.

10.2 If your visa is refused or entry is denied

    Where a refusal, denial of entry, secondary inspection, or a change in immigration policy is not caused by our error, costs already committed — Provider fees, flights, hotels, and third-party charges — are generally not refundable by us. Our service fee is refunded less work already performed. If the refusal results from a document we prepared incorrectly, Section 6.3 and Section 9 apply.

    You are responsible for holding a valid passport, any required transit visas for connecting countries, and complying with customs rules on bringing medication into China.

11. Insurance and emergency evacuation

• We ask you to hold travel medical insurance that covers China, including emergency treatment and medical evacuation, and we ask for the policy details before we confirm your dates. If you choose to travel without it, the financial risk of treatment, evacuation, extended stay, or repatriation is yours.
• Most U.S. health plans provide limited or no coverage in China, and Chinese hospitals generally require payment at the time of service. We can help you obtain a quote, but the policy is yours and the insurer's decision is final.
• In a medical emergency, the Provider's emergency protocol applies and the Provider directs care. We coordinate communication, interpretation, and contact with your family and insurer. We do not direct clinical care.
• Costs of emergency treatment, evacuation, extended stay, or repatriation are yours or your insurer's. They are not included in our fees.

12. Privacy, medical records, and photography

12.1 Which law applies

    Your personal and medical information is processed in mainland China and is protected under China's Personal Information Protection Law (PIPL) and related regulations. Where information is held by us in Hong Kong, the Personal Data (Privacy) Ordinance (Cap. 486) also applies. HIPAA does not apply to hospitals or providers in China, and our partners are not HIPAA-covered entities. We say this plainly because U.S. patients often assume otherwise. In practice we apply HIPAA-aligned safeguards — minimum necessary access, role-based permissions, encryption, and audit logs — and every Provider we work with signs a confidentiality undertaking with us.

12.2 What we collect and why

• Identity and passport data, for booking and for the Provider's registration requirements
• Medical history, records, imaging, and test results, to obtain your appointment and to translate your file
• Contact and payment details, to deliver services and process refunds

    We use this information only to deliver the services you booked, to communicate with Providers on your behalf, and to meet legal obligations. We do not sell it, and we do not share it with advertisers.

12.3 Who sees it

• The Provider and physicians involved in your care, and our coordinators and medical interpreters assigned to your case.
• Your own physician at home, only with your written consent.
• Third parties where required by law in Hong Kong or mainland China, or where necessary to protect someone from serious harm.

12.4 Retention and your rights

    We keep booking and coordination records for as long as we need them to run your trip and to meet our tax, accounting, and legal obligations, and then delete or anonymize them. You may request access to, correction of, or deletion of your information, and you may withdraw consent for future sharing at any time by writing to service@ccmtserving.com. Withdrawing consent may limit services we can continue to provide. Note that Providers keep their own medical records under Chinese law and set their own retention periods.

12.5 Photography and clinical images

    Clinical photographs and imaging are part of your medical record and are handled under this section. We will not use your photographs, images, or case details in any marketing material without a separate, specific written release that you may decline without affecting your care. You may withdraw such a release at any time, and we will remove the material from channels we control.

12.6 Discretion

    Private examination and recovery areas are arranged, and your identity is not disclosed to other patients. Staff are bound by confidentiality obligations that survive the end of your trip.

13. Complaints and medical disputes

    If something goes wrong, tell us promptly — on the day, not after you fly home. Early notification is typically the biggest factor in what can be fixed.

• Service complaints: write to service@ccmtserving.com. We acknowledge your email and give you a written response with a clear next step and timeline. If you have not heard from us, write again — do not assume the first email arrived.
• Medical complaints: a dispute about clinical care is between you and the Provider. In mainland China, patients may raise a complaint with the hospital's medical affairs office, apply for mediation through a medical dispute people's mediation committee, or bring a claim in a Chinese court under the Civil Code.
• Our role in a medical dispute: we will provide your records, interpretation, and factual support, and we will not obstruct your claim. We do not conduct the claim for you, and we are not a party to it.
• We keep a written record of complaints we receive and how they were resolved.

14. Indemnification

    You agree to indemnify CCMT against third-party claims, losses, and reasonable legal costs arising from your breach of these Terms, your provision of false or incomplete medical or identity information, or your violation of Chinese law or customs regulations. This does not apply to losses caused by our own negligence or misconduct, and it does not require you to indemnify us for the clinical conduct of a Provider.

15. Force majeure

    Neither party is liable for failure to perform caused by events beyond its reasonable control, including epidemic or pandemic restrictions, natural disaster, civil unrest, war, government action, border or port closure, airline failure, or Provider closure. We will notify you promptly, mitigate where we can, and work with Providers and suppliers on refunds or rescheduling. Where a force majeure event prevents the service entirely and refunds are not recoverable from third parties, our service fee for services not yet performed is refunded.

16. Governing law and dispute resolution

• These Terms, and any non-contractual obligation arising from them, are generally governed by the laws of the Hong Kong Special Administrative Region of China.
• The medical services themselves are delivered in mainland China by mainland Providers and are governed by the laws of the People's Republic of China. That does not change the law that governs this contract with us.
• Before any formal proceedings, the parties will attempt to resolve the dispute in good faith through written notice and at least one conversation by video or phone. Most service complaints are settled at this stage.
• If that does not resolve it, the dispute may be brought before the courts of the Hong Kong Special Administrative Region, which have jurisdiction over this contract.
• Nothing in this section removes any right you have under mandatory consumer protection law in your country of residence, or prevents you from bringing a claim against a Provider directly in the forum available to you.
• We will provide documents and participate remotely where a proceeding is brought elsewhere, and we will not require you to travel to Hong Kong or to China to pursue a service complaint.

17. Term and termination

• These Terms apply from the date you book until the later of your departure and the completion of our follow-up obligations.
• You may terminate at any time; Section 6.3 governs the financial consequences.
• We may terminate immediately if you provide false medical or identity information, behave abusively toward staff or Providers, or ask us to do something unlawful. In that case our service fee for work performed is retained.
• Sections 9, 12, 14, and 16 survive termination.

18. Intellectual property

    Our website content, written guides, itineraries, and materials are ours or licensed to us. You may use them for your own trip planning but not republish them commercially. Medical records and reports about you belong to you, subject to the Provider's own record-keeping obligations under Chinese law.

19. General provisions

• Entire agreement. These Terms, your written quote, and any signed consent documents are the whole agreement between us.
• Severability. If a provision is found unenforceable, the rest remains in force and the provision is read down to the minimum enforceable extent.
• No waiver. A delay in enforcing a right is not a waiver of it.
• Assignment. You may not assign your booking without our written consent. We may not assign our obligations in a way that reduces your protections.
• Notices. Written notice to you goes to the email address you gave us; notice to us goes to service@ccmtserving.com and is effective when acknowledged.
• Language. These Terms are provided in English. If we provide a translation, the English version controls to the extent permitted by law.

20. Company details and versions

Checkout acknowledgment

    The acknowledgment below appears on our booking page, item by item. Each box is unchecked by default, and a booking cannot proceed until every box is checked.

• I understand that CCMT is a medical coordination and travel services company. It does not practice medicine, and it does not diagnose, treat, or guarantee any outcome.
• I understand that medical care is provided by licensed mainland Chinese hospitals and physicians, and that they are responsible for it.
• The passport, medical history, medication, and allergy information I have provided is true and complete to the best of my knowledge.
• I have been given an itemized written quote, and I have read the cancellation and refund terms in Section 6.
• I have read Section 10 on visas and entry, and I understand that a simple round trip from the U.S. typically does not qualify for visa-free transit.
• I hold, or will hold before departure, travel medical insurance that covers China including emergency treatment and evacuation.
• I have read and accept these Terms of Service, including the privacy and medical records provisions in Section 12, and I consent to my information being processed as described there.